(800)778–1979    Info@trianglepartyrentals.com

FAQ » Delivery and Pickup

My location is not on ground level, is that a problem?

Standard delivery and pickup charges are for tailgate service. Additional charge will apply for any steps, elevators or significant distance that must be navigated at the event venue. Customers are asked to advise us, in advance, of any anticipated challenges so that we can budget the necessary time and labor to accomplish the job without jeopardizing our service to others.
Items that require assembly such as tents, stages and dance floors, generally include setup and take down in the rental fee. For an additional fee, set-up and take down service can also be arranged for tables, chairs and a few other items. Arrangements for this service must be made in advance, as it is subject to the availability of labor.

FAQ » Delivery and Pickup

Can you deliver my rental products?

Optional delivery service is available for orders of $100.00 rental value or greater, with cost based on location. You may request the dates of delivery and pickup. You may also request a “by time” or an “after time” between the hours of 10:00 a.m. and 3:30 p.m. While we want to accommodate all requests, the frequently high volume of deliveries requires us to manage the order of our stops in such a way that we can serve all our customers in an efficient manner and at a reasonable cost. When we reach our expected capacity, we may need to deliver during the days preceding the requested time or pickup later than desired. Events that require exact time, after hours, or same day round trip service may be charged additional fees.

FAQ » Equipment

How to Secure Rental Products

Quotes and Estimates do not guarantee availablity of rental equipment. Equipment will be reserved only upon receipt of a signed rental contract and a 50% deposit. Final payment is due 3 days prior to delivery and installation, or sooner.

FAQ » Kids Product

How to Secure Rental Products

Quotes and Estimates do not guarantee availablity of rental equipment. Equipment will be reserved only upon receipt of a signed rental contract and a 50% deposit. Final payment is due 3 days prior to delivery and installation, or sooner.

FAQ » Kids Product

There Are Risks

  1. There are risks, both known and unknown, using any inflatable or amusement device, including, but not limited to physical injury, emotional injury, distress, paralysis and even death. The risk of serious injury from participating in inflatable activities, although minimal, does exist, as it does in all play and amusement activities. The customer recognizes and understands that use of the equipment may involve inherently dangerous activities.
  2. The customer agrees to notify all participants, their parents or guardians of ‘Use at Own Risk” policy. As the customer of the units, the safety of all participants shall be the customer’s sole responsibility.
  3. Adult supervision is required when participants are using the units. The customer understands that Triangle Party Rentals is not responsible for the supervision of participants while units are in use.
  4. The weight and participant capacity for units is listed on each unit and should be strictly followed.
  5. Triangle Party Rentals recommends for safety that bounce house participants be 3 years of age or older and wet/dry slide riders should be 6 years of age or older.
  6. All participants must remove shoes, jewelry, keys, eyeglasses, and any other loose or sharp objects before entering the bounce house. No additional toys such as balls should be brought into the units.
  7. For safety and cleanliness purposes, NO food, drinks, gum, “silly string”, confetti or smoking is allowed in or near the units. Units found with banned items or debris will result in a cleaning fee of $30.
  8. To avoid neck, back and other bodily injuries – no wrestling, flips or rough housing is permitted in, on or from units. Participants shall not jump from platforms onto the sliding areas, climb the netting or roofs or bounce against the sides or near the doorway of the units.
  9. Anyone with head, back, neck or any muscular-skeletal injuries or disabilities, pregnant women and others who may be susceptible to injury from falls bumps or bouncing are not permitted in the units at any time.
  10. Do NOT allow older children to jump with younger children.
  11. If the units lose power or begin to deflate during operation or there is any reason to stop the units’ use, the adult supervisor should immediately assist participants with safe evacuation from units.
  12. Units MUST be secured to the ground at all times to prevent tipping or injury. At no time should the units be removed from installed location.
  13. Units should not be used in inclement weather including winds exceeding 20mph sustained, rain and thunderstorms. If such weather occurs, the units should be evacuated and the blower turned off.
  14. Participants shall be kept away from the blower(s) used to inflate the units.
  15. Use common sense in supervising use of the units. If something does not look right to you stop the activity or occurrence immediately.
  16. Event location area must be flat, dry and clear of rocks or any other debris to ensure the safety of participants. A 20-foot overhead clearance is needed, as well as a 5ft or more perimeter around the units. It is the customer’s responsibility to clean area prior to set up.
  17. The customer assumes full responsibility for any damage or loss to equipment during contracted time
  18. The customer is responsible for providing power to operate blower units and water for the wet units. A grounded 3-prong outlet can be used and must be within 100’ of the unit. A 100’ hose can be used and must be within 100’ of the unit.
  19. In case of power failure at the specified set up address Triangle Party Rentals is not responsible for any refunds.
  20. Triangle Party Rentals is not responsible for any heat or sun-related injuries or illnesses. This includes sunstroke, sunburn, or dehydration.
  21. Triangle Party Rentals is not responsible for fatigue, chill and/or dizziness.

FAQ » Order changes / Cancellation

How do I cancel my order?

Inflatebles/Jumpers/Slides

Triangle Party Rental, LLC reserve the right to determine cancellations necessary due to inclement weather such as precipitation, high winds or other acts of nature or other dangerous circumstances, your deposit will be fully refunded.   Triangle Party Rental, LLC also reserves the right to cancel any reservation that may jeopardize safety.

Customer cancellations must be made at least one week or seven days prior to scheduled event to receive a refund (example.  A Saturday event must be cancelled the prior Saturday or before to receive a full refund).  No refunds will be given once the units are delivered and accepted by the customer, even if inclement weather follows.

FAQ » Pricing / Payment

How to Secure Rental Products

Quotes and Estimates do not guarantee availablity of rental equipment. Equipment will be reserved only upon receipt of a signed rental contract and a 50% deposit. Final payment is due 3 days prior to delivery and installation, or sooner.

FAQ » Pricing / Payment

Do I have to pay the total cost of the rental in advance?

A deposit of 50% of the total anticipated rental is required to confirm a reservation and the balance is due prior to delivery. Master Card, Visa, checks and cash are accepted as forms of payment. First time customers are required to provide identification and a credit (not debit) card guarantee. Deposits are refundable up to 10 days prior to the rental.

We reserve the right to modify charges for broken, missing, damaged or dirty item after items have gone through final inspection.

FAQ » Products

How to Secure Rental Products

Quotes and Estimates do not guarantee availablity of rental equipment. Equipment will be reserved only upon receipt of a signed rental contract and a 50% deposit. Final payment is due 3 days prior to delivery and installation, or sooner.

FAQ » Risk with inflatables

There Are Risks

  1. There are risks, both known and unknown, using any inflatable or amusement device, including, but not limited to physical injury, emotional injury, distress, paralysis and even death. The risk of serious injury from participating in inflatable activities, although minimal, does exist, as it does in all play and amusement activities. The customer recognizes and understands that use of the equipment may involve inherently dangerous activities.
  2. The customer agrees to notify all participants, their parents or guardians of ‘Use at Own Risk” policy. As the customer of the units, the safety of all participants shall be the customer’s sole responsibility.
  3. Adult supervision is required when participants are using the units. The customer understands that Triangle Party Rentals is not responsible for the supervision of participants while units are in use.
  4. The weight and participant capacity for units is listed on each unit and should be strictly followed.
  5. Triangle Party Rentals recommends for safety that bounce house participants be 3 years of age or older and wet/dry slide riders should be 6 years of age or older.
  6. All participants must remove shoes, jewelry, keys, eyeglasses, and any other loose or sharp objects before entering the bounce house. No additional toys such as balls should be brought into the units.
  7. For safety and cleanliness purposes, NO food, drinks, gum, “silly string”, confetti or smoking is allowed in or near the units. Units found with banned items or debris will result in a cleaning fee of $30.
  8. To avoid neck, back and other bodily injuries – no wrestling, flips or rough housing is permitted in, on or from units. Participants shall not jump from platforms onto the sliding areas, climb the netting or roofs or bounce against the sides or near the doorway of the units.
  9. Anyone with head, back, neck or any muscular-skeletal injuries or disabilities, pregnant women and others who may be susceptible to injury from falls bumps or bouncing are not permitted in the units at any time.
  10. Do NOT allow older children to jump with younger children.
  11. If the units lose power or begin to deflate during operation or there is any reason to stop the units’ use, the adult supervisor should immediately assist participants with safe evacuation from units.
  12. Units MUST be secured to the ground at all times to prevent tipping or injury. At no time should the units be removed from installed location.
  13. Units should not be used in inclement weather including winds exceeding 20mph sustained, rain and thunderstorms. If such weather occurs, the units should be evacuated and the blower turned off.
  14. Participants shall be kept away from the blower(s) used to inflate the units.
  15. Use common sense in supervising use of the units. If something does not look right to you stop the activity or occurrence immediately.
  16. Event location area must be flat, dry and clear of rocks or any other debris to ensure the safety of participants. A 20-foot overhead clearance is needed, as well as a 5ft or more perimeter around the units. It is the customer’s responsibility to clean area prior to set up.
  17. The customer assumes full responsibility for any damage or loss to equipment during contracted time
  18. The customer is responsible for providing power to operate blower units and water for the wet units. A grounded 3-prong outlet can be used and must be within 100’ of the unit. A 100’ hose can be used and must be within 100’ of the unit.
  19. In case of power failure at the specified set up address Triangle Party Rentals is not responsible for any refunds.
  20. Triangle Party Rentals is not responsible for any heat or sun-related injuries or illnesses. This includes sunstroke, sunburn, or dehydration.
  21. Triangle Party Rentals is not responsible for fatigue, chill and/or dizziness.