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FAQ » Delivery and Pickup

My location is not on ground level, is that a problem?

Standard delivery and pickup charges are for tailgate service. Additional charge will apply for any steps, elevators or significant distance that must be navigated at the event venue. Customers are asked to advise us, in advance, of any anticipated challenges so that we can budget the necessary time and labor to accomplish the job without jeopardizing our service to others.
Items that require assembly such as tents, stages and dance floors, generally include setup and take down in the rental fee. For an additional fee, set-up and take down service can also be arranged for tables, chairs and a few other items. Arrangements for this service must be made in advance, as it is subject to the availability of labor.